Last updated: June 1, 2026
1. Overview
At Vonry Shop, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Returned within 30 days of delivery
- Item is unused, unworn, and in original condition
- Original packaging with all tags attached
- Receipt or proof of purchase provided
3. Non-Returnable Items
- Items marked as "Final Sale" or "Non-Returnable"
- Digital products and downloadable items
- Personalized or custom-made products
- Perishable goods
- Items that have been used, damaged, or altered after delivery
4. How to Initiate a Return
- Email support@vonryshop.com with your order number and return reason.
- Our team will respond within 2 business days.
- If approved, you'll receive return instructions and a return address.
- Ship using a trackable service. Return shipping costs are the customer's responsibility unless the item was defective or incorrect.
5. Refund Processing
Once your return is received and inspected, we'll notify you. If approved, your refund will be processed within 5–10 business days to your original payment method.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us immediately at support@vonryshop.com with photos. We will arrange a replacement or full refund at no cost to you.
7. Order Cancellations
Orders may be cancelled within 24 hours of placement. After this window, the order may already be in processing and cannot be cancelled.
8. Late or Missing Refunds
If you haven't received your refund after the expected period, check your bank account, contact your card company, and then reach out to us at support@vonryshop.com.
9. Contact Us
- Business: Vonry Shop
- Email: support@vonryshop.com
- Website: VonryShop.com